Terms and Conditions

2. Your Account

3. Order Process and Payment

4. Intellectual Property Rights

5. Production Specifications

6. Quality Standards and Claims

We follow strict quality control procedures at every stage of production at all our ISO certified facilities. Before any order leaves our facility a thorough final inspection is completed to make sure everything meets our quality standards.

If you believe your order has a manufacturing defect or quality issue please contact us within 7 days of delivery with clear photos and detailed description of issue. Claims submitted after 7 day window will unfortunately not be considered. Please keep all original packaging materials as they may be needed for inspection process.

Quantity variances of up to 5% above or below ordered quantity are within standard printing industry tolerances. If exact quantity is critical for your needs we recommend ordering 10% above your required quantity to account for this.

7. Cancellations and Modifications

You may request cancellation or modification of your order at any stage of production however applicable cancellation fees depend on exactly which stage your order is in at time of request. If you request cancellation before you have approved your digital proof a $35 fee plus 5% of total order amount will be deducted to cover payment processing, bank charges and initial design department fees. If you have already approved your proof but production has not yet started a minimum of 20% of total order amount will be deducted as cancellation fee. Once your order has been sent to press and production has begun we cannot guarantee cancellation but will make every attempt to stop production if possible, with a minimum of 50% of total order value deducted to cover material, production and setup costs already incurred. Once your order has produced & shipped it cannot be cancelled under any circumstances as custom packaging produced specifically to your design cannot be reused or resold. Design service fees are non refundable under any circumstances once design work has begun.

Please visit our refund policy page for complete details on our cancellation and refund process.

8. Shipping and Delivery

All shipping terms, turnaround times, carrier information, damage claims and lost shipment procedures are covered in full detail in our separate Shipping Policy. Please read our Shipping Policy carefully as it forms part of these terms and conditions.

Key points to note:

• Full run order pricing is all inclusive with worldwide shipping included
• Turnaround times begin after proof approval and not from order placement date
• Customer is responsible for all customs duties and import taxes for international shipments
• Damaged shipments must be reported within 7 days of delivery with photo documentation
• Lost shipments must be reported immediately for carrier investigation to begin

9. Returns and Refunds

Since all our products are custom manufactured specifically to your design and specifications we do not accept returns on completed orders. All sales are considered final once production is completed and order is shipped.

If error or defect is caused by ZEE Packaging we will reprint affected pieces or entire order at no additional cost to you. If issue is caused by customer submitted artwork or approved proof that contained errors we are unable to offer reprint or refund unless both parties come to mutual agreement on resolution.

For complete details please read our full Refund Policy available on our website.

10. Limitation of Liability

ZEE Packaging maximum liability for any claim arising from or related to our products or services shall not exceed total amount paid by customer for specific order in question. We shall not be liable for any indirect, consequential, incidental or special damages including but not limited to loss of profits, loss of business or business interruption arising from use of our services or products.

Our website and services are provided on an as is and as available basis. We do not warrant that our website will be completely uninterrupted, error free or that all defects will be corrected. We reserve right to modify, suspend or discontinue any part of our website or services at any time without notice or liability.

11. Indemnification

You agree to indemnify, defend and hold harmless ZEE Packaging LLC and its officers, employees and agents from and against any and all claims, damages, costs, expenses and legal fees arising from or related to:

• Your use of our website or services
• Any content, artwork or designs you submitted to us
• Your violation of these terms and conditions
• Any third party intellectual property claims arising from your submitted content
• Your violation of any applicable laws or regulations

12. Business Records and Confidentiality

We understand that you trust us with very sensitive and valuable business information including design files, brand artwork, trade secrets and confidential business strategies. We treat all client information with strict confidentiality and have comprehensive measures in place to protect your data at all times. Please refer to our Privacy Policy for full details on how we handle and protect your information.

Design files submitted to us are stored securely for up to 6 months after order completion. After this period files may be deleted unless you specifically request extended storage. While we take every precaution to protect your files we cannot guarantee recovery of files in event of unforeseen technical failures and we strongly recommend you always keep your own backup copies of all submitted artwork files.

13. Third Party Links

Our website may contain links to third party websites from time to time. We are not responsible for content, privacy practices or services of any third party websites and linking to them does not imply any endorsement from ZEE Packaging. You access and use any third party websites entirely at your own risk.

14. Dispute Resolution

We always prefer to resolve any disputes directly and amicably with our customers. If you have a concern or complaint please contact our team first and we will do our best to find a fair resolution as quickly as possible.

If a dispute cannot be resolved directly it shall be settled through binding arbitration in accordance with applicable arbitration rules. Individual arbitration only applies and no class action claims are permitted. These terms are governed by laws of New York State and any legal proceedings shall be subject to exclusive jurisdiction of courts located in New York.

15. Changes to Terms

We reserve right to update or modify these terms and conditions at any time. Changes will take effect immediately upon posting on our website. We will notify active customers of any significant changes via email. Continuing to use our website or services after any changes are posted means you have accepted updated terms. We encourage you to review this page periodically to stay informed.

16. Severability

If any provision of these terms and conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction that provision shall be modified to minimum extent necessary to make it valid and enforceable and all remaining provisions of these terms shall continue in full force and effect.