Frequently Asked Questions
When will I get the order?
We will get your order out to you within 10 to 12 business days from when we receive approval. It is our standard turnaround time. But, depending on your artwork and die line, we can change the delivery duration.
Do you print artwork sent by customers?
Yes, we have an expert team for box packaging customization who can print the design sent from you or your marketing team.
What type of folding does your team offer?
We ship all folding carton boxes in a flat condition.
What printing method do you use?
We have an experienced team with complete command of different and latest printing options such as offset printing, screen process, digital printing, and CMYK/Pantone.
Do you offer fast delivery?
Yes, with our express shipping service, you can receive your order in 6 to 8 business days.
Do you have corrugated boxes?
Yes, we deal in various materials including custom corrugated boxes. Also, the shipment is free.
What file type do you need for proper prints?
You can share .psd, .pdf, or ai format with 300dpi image quality.
What is a die line, and how do you make it?
A die line is a template that ensures the proper layout for the package. Think of it as a drawing showing the boxes’ creases and cut lines. You can use die lines for different purposes, such as pocket folders and envelopes. We use a few steps to make proper die lines for the custom boxes.
We also manufacture boxes through examples or die lines sent by the customers. Our team uses that layout to identify tucks, designs, and measurements. When we don’t have a packaging sample, we use actual products for the measurements. We wrap the product in wrapping paper to estimate the box size.
Our team uses advanced tools such as Adobe Illustrator to make various design guidelines. We create a die line with the help of that marked wrapping paper. Once we have the die line in hard copy, we use the actual product for testing. We create hard copy prototypes if the die line is perfect according to the product size. We used materials such as heavy-weight paper to design the prototype. With the help of a prototype, we will produce finished packaging boxes.
Do you offer wholesale prices?
Yes, wholesalers and retailers can get in touch with us for special discount offers and promotions.
What is embossing?
Embossing creates a unique feel for your brand. It is the raised parts of the boxes. You can emboss designs, logos, and images on the boxes for a memorable and remarkable experience.
What is window patching?
Window patching creates a window film on the box allowing customers to see the product without unpacking it.
How do you accept payment on your website?
We have advanced payment options such as Master, Visa, and PayPal.
Do you print inside of the box?
Yes, you can request our team to print the inside of the box. For that, we will print the sheet twice. First, we will print the inside and then the outside of the box.
How do I place an order for custom boxes?
The ordering process for custom boxes involves three simple steps. The steps are:
- Choose the box type
- Provide your specifications
- Request quotation
- Place the order
Once you confirm the payment, our production team will receive the order.
If you have any other questions please don’t hesitate to contact us through live chat or email at email@example.com.