At Zeepacakging.com we strive to exceed the expectations of our valued customers. However, if there is an unfortunate event where any manufacturing fault is found, we offer a free reprint of your order. For this, we must be notified within 7 days from the delivery date.
If struck by any unexpected event (which can happen to any business) we are always here to accommodate our customers. If the situation persists, and there is no avoiding it, let us know as soon as possible and we shall refund you based on which stage of production your order is. If order cancelation is received before the production, you are entitled to a 100% refund.
Order Return Process
- Refund requests must be received within 7 days from the delivery time
- We shall respond to your refund claim within one business day. You will receive an acknowledgment from our side to confirm receipt.
- Goods shall be dispatched after you have approved by our team and we will give you the shipping address. Please make sure that you send it to the exact shipping address as any issue occurring due to a mistake in the shipping address, will not be compensated from our side.
- The customer is responsible for goods return shipping and charges associated with it.
- Customers must fill an ‘Authorization Form’ If goods are to be returned to the warehouse.