Privacy Policy

Protection of Your Business Designs and Trade Secrets

As a packaging company we understand that you trust us with very sensitive and valuable business information. We take that responsibility extremely seriously. Information you share with us may include:

• Product design files and specifications
• Brand artwork and logos
• Manufacturing requirements
• Trade secrets and proprietary information
• Market launch plans and strategies
• Confidential business information

Here is how we protect your business information at every stage:

• All design files are stored in encrypted and secure servers
• We use separate restricted access systems for all client designs
• Every employee signs strict confidentiality agreements
• We maintain detailed logs of who accesses your files at all times
• We never share your designs or artwork with any other client under any circumstances
• We delete old project files after 6 month when work is complete unless you specifically request we keep them
• We use secure file transfer systems for all design sharing
• We require approval before sharing your designs even internally between departments

Our employees receive regular training on handling confidential client information and we have strict policies in place for any unauthorized sharing of client data. We treat your business information like our own.

What Personal Information Do We Collect?

When you use our website or services we may collect following information:

• Your name and contact details
• Email address and phone number
• Mailing and shipping address
• Payment information
• IP address and device information
• Website usage and browsing data

When Do We Collect Your Information?

We collect information when you:

• Place an order or request a quote on our website
• Create an account or register with us
• Sign up for our newsletter
• Use our live chat or contact our customer service team
• Visit and browse our website
• Respond to our text messages or communications

Text Message Marketing

If you share your phone number with us please keep following in mind:

• We may send you text messages about your orders, special deals and updates
• You can text STOP at any time to stop receiving messages from us
• Message and data rates from your phone carrier may apply
• We will never share your phone number with any other companies
• We will send no more than 4 marketing messages per month

How We Use Your Information

We use information we collect to:

• Process and deliver your orders and quotes
• Send you important updates about your orders and production status
• Improve our website and customer experience
• Show you products and services that may be relevant to your needs
• Answer your questions and provide customer support
• Send marketing messages only if you have agreed to receive them
• Keep our website and systems secure
• Comply with applicable laws and regulations

How We Protect Your Information

Your privacy and data security is very important to us. Here is what we do to keep your information safe:

• We use SSL encryption for all sensitive data transmitted through our website
• We regularly scan our website and systems for security vulnerabilities
• Only authorized employees can access your personal information
• We keep your payment information secure and do not store credit card numbers on our systems
• We use up to date security software across all our systems
• We train all staff regularly on privacy protection and data handling

Cookies

Cookies are small files that help websites remember your preferences and improve your browsing experience. We use cookies to:

• Keep items saved in your quote or shopping cart
• Remember your login details for returning visits
• Make your overall browsing and ordering experience smoother
• Understand how visitors use our website so we can improve it

You can choose to turn off cookies in your browser settings at any time but please note that some parts of our website may not work as well without them enabled.

How We Share Your Information

We take sharing of your information very seriously and we keep it as private as possible:

• We do not sell your personal information to anyone
• We do not share your information with third parties for their own marketing purposes
• We do not use third party behavioral tracking on our website
• We only share information with trusted service providers who help us operate our business such as shipping carriers and payment processors and only to extent necessary for them to provide their services
• We only share information when it is required by law or valid legal process

Email Marketing

When we send you marketing emails we follow these rules:

• We clearly identify all marketing emails as promotional communications
• We include our company address in all marketing emails
• We make it very easy to unsubscribe from any marketing communication
• We honor all unsubscribe requests quickly
• We never use misleading subject lines or sender information
• We only email you for marketing purposes if you have specifically agreed to receive emails from us

Your Privacy Rights

Depending on where you are located you may have certain rights regarding your personal information. These rights may include:

• Right to know what personal information we collect and how we use it
• Right to access a copy of your personal information
• Right to request deletion of your personal information
• Right to correct any inaccurate information we hold about you
• Right to limit how we use your sensitive information
• Right to opt out of sale or sharing of your personal information for advertising purposes

To exercise any of these rights please contact us at [email protected] with your request. We will review and respond to all requests within time period required by applicable law. We will never discriminate against you for exercising any of your privacy rights.

Children's Privacy

We do not knowingly collect any personal information from children under age of 18. If you are under 18 years old please do not submit any personal information on our website. If you are a parent or guardian and you believe your child has provided us with any personal information please contact us right away and we will delete that information immediately without any delay.

Do Not Track

We respect Do Not Track signals from your browser. If your browser sends a Do Not Track signal we will not track your activities across our website for any advertising or marketing purposes.

Data Breaches

In unfortunate event that we discover a data breach that affects your personal information we will take following steps right away:

• Notify all affected users by email within 72 hours of discovery
• Post a clear and visible notice on our website about the breach
• Inform you specifically about what information was affected
• Tell you exactly what steps we are taking to address and fix situation
• Provide guidance and resources to help you protect your information going forward

Third Party Links

Our website may contain links to third party websites from time to time. Please be aware that we are not responsible for privacy practices of any external websites and we have no control over them. We encourage you to read privacy policy of every website you visit that collects your personal information. This privacy policy applies only to information that is collected directly on our website.

Changes to This Policy

If we decide to update this privacy policy we will make sure to:

• Post updated version on our website right away
• Update the Last Updated date at top of this policy
• Notify all active customers by email about any significant changes that affect them

We encourage you to check this page from time to time to stay informed about how we are protecting your information. If you continue to use our website after any changes are posted it means you have accepted updated policy.

Contact Us

If you have any questions or concerns about this privacy policy or about how we handle your personal information please do not hesitate to reach out to us anytime and we will be happy to help:

• Email: [email protected]
• Phone: (646) 586-5308
• Hours: Monday to Friday, 9AM to 5PM ET
• Contact Form: zeepackaging.com/contact-us
• Address: New York, USA

We are always happy to answer any questions you may have about your privacy and we are fully committed to being as transparent as possible about how we handle your information. Thank you for trusting ZEE Packaging with your business!